How to Choose a Reliable Air Freight Forwarder

An air freight forwarder is responsible for the transport of goods from one point to another. If you are a business relying on these services, it is important to choose a reliable Sydney freight forwarding company. Their services are crucial for not only satisfying your customers but also allowing you to grow your business too. To help you make the right choice, learn more about what a freight forwarding Sydney company does and how you can screen your options properly.

What is a Freight Forwarder?

Freight forwarding in Sydney involves the use of cargo planes to dispatch your items to various destinations in a fast and efficient manner. The carrier will be responsible for handling all the documents needed when transporting the goods from its point of origin to its destination. This task might appear simple but it can also be risky.

If you choose a less reliable Sydney freight forwarding service, there is a possibility that your goods could be lost during shipment process. In addition, some couriers even lose some of the items wherein the recipients complain about losing some of the items in their parcel. This type of feedback can be detrimental to your business and it can affect your ability to retain old customers and gain new ones.

General Considerations 

Contrary to popular belief, you do not need to go with a large company alone. Even the medium sized ones can deliver the same quality of service as the top couriers can. To find best freight forwarding in Sydney, you should look at the type and scope of their services. The company should be easily available when you attempt to communicate with them about the status of your shipment. If possible, they should have a 24-hour hotline you can reach in case you have queries and require immediate answer.

In addition, they should have more options when it comes to the delivery process. There should be a fast delivery option that delivers even on weekends or holidays. This is not a must when choosing Sydney freight forwarding to partner with for your business; however, if you can find one then that would definitely be a plus!

Product Handling

The ability to deliver your goods on time shouldn’t be the sole factor to consider when choosing a freight forwarding service. The company should have some knowledge about your products, too, and the proper way to handle them. If you are going to ship fragile objects, you need to be extra cautious when choosing a courier service. You need to make sure they follow certain protocols about the transport and packaging of fragile items.  More details here DJ Global.

In addition, the freight forwarder must provide insurance for your shipment. In particular, they should carry an errors and omissions insurance to keep your products secure in case any damage is caused to the products during shipment. Carrying this insurance will give you peace of mind that the company cares about the safety and security of your goods.

The process of shipping products is lengthy and carries a lot of hassle. You have to deal with a long customs and document processing and a lot of variables (such as weather). But a reliable freight forwarder will do its best to uphold its commitment to delivering quality and on-time service.

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